Help Scout is one of the most popular and user-friendly ways to provide customer support. With the Shack HelpScout extension, you can closely integrate Help Scout with Joomla.
Shack HelpScout enables you to display Help Scout forms and user conversations directly inside your Joomla site. Your users will never realize that their questions are being answered from inside Help Scout rather than Joomla
We have been happily using Shack HelpScout on Joomlashack for years to manage customer support.
Display Help Scout forms for customers
With Shack HelpScout, you can display a customizable form that allows your users to create conversations with your support team.
Show all the conversations for each user
Every logged-in user can see a personalized list of their conversations. On this list, they can see the status of every conversation and create replies.
Display customer information inside Help Scout
When you answer a question in HelpScout, you will see their account information in the Help Scout sidebar. Shack HelpScout can pull in all their key user details.
Easily connect with Help Scout
Connecting Shack HelpScout with Help Scout is a two-step process:
- Create a Help Scout application.
- Add your details to the Shack HelpScout extension.